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Returns & Exchanges
At HOLY, we strive for perfection in every bite, but if your order isn't quite right, we are here to help. Due to the perishable nature of our products, we offer a satisfaction guarantee to ensure you always have a premium experience.
1
Check Your Order
Inspect your delivery immediately upon arrival to ensure everything is fresh and correct.
2
Contact Support
If there is an issue, email our team within 48 hours with your order number and a photo of the product.
3
Quality Review
Our kitchen experts will review your request to determine if a replacement or refund is appropriate.
4
Resolution
Once approved, we will either rush a fresh shipment to your door or issue a full credit to your original payment method.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing